We will be on holiday from 8 to 21 August. We will dispatch your order upon our return. Thank you for your patience.
We will be on holiday from 8 to 21 August. We will dispatch your order upon our return. Thank you for your patience.
Purchase Conditions
At WOLTIO, we want your shopping experience to be easy, clear, and without surprises. That’s why we explain everything you need to know about orders, payments, shipping, returns, and warranties, so you can shop with complete confidence.
General Terms of Contract
These General Terms of Contract (GTC) govern the purchase of products on our website www.woltio.com. WOLTIO is a registered trademark of VERSA DESIGN S.L., with NIF B64995640, located at Carrer Mitgera 19, 46560 Massalfassar, Valencia.
By making a purchase on www.woltio.com, you fully accept these GTC and agree to comply with them. We recommend reading them carefully before making any purchase. The GTC may be modified without prior notice, but they will always be available for your consultation. By completing your order, you accept the price and conditions in force at that time.
Once you complete your order, the purchase is formalized, and you have all the legal guarantees as a consumer.
WOLTIO reserves the right to restrict or suspend access to its website if these conditions are breached or any attempt at fraud is detected.
How to Place an Order
Once your purchase at WOLTIO is completed (after entering your personal and payment details), we will send you a confirmation email. This email constitutes the sales contract.
If a product is unavailable, we will notify you and offer the option to choose another product or request a refund of the amount paid. If there is any price difference, we will either refund the excess or request the payment of the additional amount, as appropriate.
Payment Methods
Our main payment methods are:
Credit Card: Make purchases immediately and securely, charging the amount to the cardholder’s account.
PayPal: This platform facilitates online payments, allowing secure transfers without sharing bank details.
Shipping and Delivery
We ship throughout Spain and the European Union:
Spain
Mainland and Balearic Islands: 2 to 3 business days.
Canary Islands, Ceuta, and Melilla: 5 to 7 business days.
Delivery times are approximate and may be affected by the shipping company or external circumstances.
Once your order leaves our facilities, you will receive an email from the shipping company with a link and tracking number so you can see where your package is.
Shipping for our products is completely free. You will not incur any additional costs. Our goal is to make your shopping experience as comfortable and enjoyable as possible.
WOLTIO will not be responsible for or obliged to fulfill delivery obligations in the following cases:
Total or partial non-payment of the order by the customer.
Omission or inaccuracy in the information provided by the customer during the purchase process. If the package is returned for this reason and you still want to receive it, you must pay the shipping costs.
Claims
If any of the products received are defective, please contact us to file a claim. We recommend doing this within 2-3 days of receipt. Once the case is evaluated, if applicable, the product will be replaced at no cost to the customer.
WOLTIO’s liability in these cases is limited exclusively to replacing the defective item.
If the product is damaged during shipping, please contact us within 24 hours of receipt so we can handle the issue appropriately.
Returns
If you change your mind, you have 14 calendar days from receipt of the product to request a return.
To do this, simply contact our Customer Service team and provide the requested information.
To accept a return, it is essential to notify the Customer Service team in advance.
The customer must bear the shipping costs for the return. If exercising the right of withdrawal, WOLTIO will not cover these costs under any circumstances.
It is important that the product is returned in its original condition, unopened, with seals and packaging intact.
Please take necessary precautions to ensure the product reaches us in the same condition you received it, taking special care of its packaging and protection during shipping.
Once the return notification is received, we will provide detailed instructions to ensure the product is returned in optimal condition.
When we receive the product and verify that it meets the established conditions, we will refund the amount via the same payment method used for the purchase. Please note that the refund time may vary depending on your bank or payment method policies.
If the product or packaging arrives damaged due to not following the return instructions correctly, WOLTIO reserves the right to deduct the costs of damages from the refund.
Warranty Conditions
WOLTIO’s warranty is governed by Articles 114 and following of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
According to current regulations, the warranty period is 2 years from delivery of the product. (For purchases made from January 1, 2022, the period is 3 years in Spain). All products delivered by WOLTIO comply with the established contract.
The warranty covers devices and accessories, as well as any of their elements and/or components, against manufacturing, assembly, or operational defects.
Both the charging cable, in its different lengths, and the vehicle connector (Type 2 Connector) are considered wear parts and are therefore not covered by the warranty. Similarly, any damage to devices or accessories, and/or their elements and/or components, caused by impacts, scratches, abrasions, or by manipulations carried out by unauthorized personnel, is excluded from the warranty.
Any malfunction or breakdown caused by incorrect installation is not covered by the warranty. Likewise, malfunctions or breakdowns in devices or accessories, and/or their elements and/or components, resulting from deficiencies in the electrical installation provided by the customer, are excluded from coverage.
Similarly, malfunctions or breakdowns caused by the use of devices or accessories, and/or their elements and/or components, in corrosive atmospheres, where the equipment is exposed to conditions that may cause degradation of plastic and/or metal parts, are not covered.
All these conditions also apply to any warranty extensions offered by the brand.
Customer Service
Any exception to warranty coverage must be communicated and authorized in advance by WOLTIO, through a notification directed to our Customer Service team.
If you have any questions, inquiries, or suggestions, please do not hesitate to contact us.
